Our Story

Find out more about The Mayfield Clinic by Dr Nestor

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Dr Nestor

Dr Nestor is one of Scotland’s most experienced aesthetic doctors.

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The Team

Our talented team are always here to advise on any concerns

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Dr Trish

Dr Trish Davies is the The Mayfield Clinic’s menopause specialist

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Awards

Our Doctors & Staff are recognised throughout our industry

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Dr Terrina

Dr Terrina Dickson is our Private GP & Minor Surgery specialist

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Reviews

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Pricing

See our current pricing for treatments & services

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Stockists of

We stock some of the worlds leading beauty brands & products.

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The Blog

Read our regular blog posts for more information on the latest treatments we offer

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Press Room

We regularly feature in some of Scotland & the UK’s finest luxury lifestyle magazines

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Our Story

 

Find out more about The Mayfield Clinic by Dr. Nestor
read more

The Team

Our award winning staff are always here to advise on any concerns
read more

Testimonials

Read some kind words from former and current patients
read more

Dr. Nestor

Dr Nestor is one of Scotland’s most experienced aesthetic doctors.
read more

Awards

Dr. Nestor, our staff & our Clinic have won many awards throughout the years…
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Stockists of...

We stock some of the worlds leading beauty brands & products. See some of our favs here…
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Duty of Candor

Effective Date: 1st May 2024

1. Purpose

At The Mayfield Clinic by Dr Nestor, we are committed to transparency, honesty, and ethical practice in all patient interactions. This Duty of Candor Policy ensures that we openly communicate with patients, colleagues, and regulatory bodies about treatments, risks, complications, and any unintended incidents.

 

2. Scope

This policy applies to all clinical and non-clinical staff working at The Mayfield Clinic by Dr Nestor including doctors, nurses, aestheticians, administrative staff, and any third-party service providers.

 

3. Key Principles

    • Honesty & Transparency: Patients must receive truthful, clear, and timely information regarding their treatment and care.
    • Disclosure of Incidents: If something goes wrong that causes harm or distress, the patient must be informed promptly, with a full explanation and an apology where appropriate.
    • Support & Resolution: Patients should be offered support, reassurance, and a clear explanation of the steps being taken to address the issue.
    • Documentation: All incidents and communications related to the duty of candor must be properly recorded in the patient’s medical records.
    • Compliance with Regulations: The clinic will adhere to all legal and professional guidelines, including those set by the General Medical Council (GMC) and Health Improvement Scotland (HIS).

4. Procedures

    • Identifying an Incident: If a patient experiences unintended harm, the issue must be reported immediately to the Clinic Director or Compliance Officer.
    • Communication with the Patient: The patient (or their guardian) must be informed as soon as possible, with a factual explanation and an opportunity to ask questions.
    • Offering an Apology: A sincere, empathetic apology should be given. This is not an admission of liability but a recognition of the patient’s experience.
    • Taking Corrective Action: The clinic must investigate the cause, implement necessary changes, and prevent recurrence.
    • Maintaining Records: All discussions, findings, and actions must be documented appropriately.

5. Responsibilities

    • Clinic Director: Ensures compliance with the policy and oversees any required training.
    • Medical & Aesthetic Staff: Follow the duty of candor procedures and report any concerns.
    • Administrative & Support Staff: Assist in documentation and patient communication where necessary.

6. Review & Updates

This policy will be reviewed annually and updated as needed to reflect regulatory changes and best practices.
This policy will be reviewed annually by the Clinic Director.

 

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